Marisa's effective EPM launch prompted me to buy the course, as I am always on the search for new innovations to grow my businesses to stay ahead of other competition and grow my veterinary business. My biggest aha moment came from a growth mindset of fun and to focus on the customer's experience, in stead of the service you provide by giving them other insights in their life's problems and not just focussing on your speciality for which they pay you. I feel good now to help my staff, customers and other vets with handling work and life. Every business owner must realise that their journey of success is directly proportional to the coaching value they provide to their staff. Become a teacher to become a leader. I'm now implementing and testing new ideas to build an online course for vets and their staff.
What is your biggest takeaway from EPM?
Focus on a growth mindset with fun and love in mind, to grow the business which leads to less burnout and stress.
How did EPM help you become successful?
The EPM modules are well structured to lead from mixed thoughts to a product with a purpose.
How has EPM and your success impacted your life?
I'm more excited to help people and happier in my life and the turnover is increasing.
What has been the biggest change in your business?
Everybody including the staff and customers are happier, whereas before, we often had to deal with unhappy customers.
What are you most excited about moving forward with your Experience Product?
I could help more vets to help animals better.
Is there anything else you would like to add?
Keep up your mission to coach more EPMers