I was working with a client who had signed up for in-person household organizing but was struggling with paperwork. Wasn't sure it would actually be considered a sale, but chatterboxed about the new program I was launching that would give her a fairly instant filing system, and since she was close by, we could do it in person. She said yes, and we pivoted from our normal "schtuff" organizing in to a paperwork "clinic".
What has been the biggest change in your business?
Realizing how easy this can be if you just do the steps. I'm almost aiming at imperfect now, because I always fill in any gaps with expertise / spidey sense from doing my other version for 30 years.
How has EPM and your success impacted your life?
Greater confidence, pretty overwhelmed, but I know I can find the path!
What is your biggest takeaway from EPM?
MVP is the best! People get results; I am more excited about a better customer journey, plus did I mention, I get paid?!
What is now possible for you because of your Experience Product?
Can work from home with English and Spanish-speaking clients all over the world! This is great during Covid or even when I have a cold, or clients have colds, which in the past meant we shut down so we wouldn't get another in-home, frail health client, sick.
Is there anything else you would like to add?
I know the breakthrough concepts are hard to grasp, for obvious reasons, but if logistical issues and decision points were more clearly explained and super-streamlined, I'll bet we wouldn't be quite so overwhelmed!